Frequently Asked Questions

About Zoom

Installing Zoom on a desktop
To set up Zoom for the first time on a computer:

  1. Visit the Zoom Download Centre.
  2. Choose ‘Download’ under ‘Zoom Client for Meetings’ to download the Zoom installer. Save the file and run the installer.
  3. Zoom should open automatically once the installation is complete. If not, you can start it from the ‘All Programs’ menu on a PC, or the ‘Applications’ folder on a Mac.
  1. Sign In to Zoom
  2. Within the Zoom app, select your profile icon on the top-right of the screen. This is highlighted in red in the screenshot below.
  3. Select ‘Check for Updates’.
  4. If there is a newer version of Zoom available, it will download automatically.
  5. To finish the installation, click ‘Update’.

Zoom Check for Updates

Test your internet connection by joining a test meeting.

Use this link:  Join a Zoom Test Meeting

About ECHO

ECHO stands for Extensions for Community Healthcare Outcomes.

ECHO connects Health care providers with an inter-professional specialist team through weekly videoconferencing sessions. The sessions include didactic lectures and interactive discussion of de-identified patient cases. Health care providers who attend ECHO gain enhanced skills and confidence in managing  epilepsy safely and effectively.

There is no registration cost for attending an ECHO session.

Regular sessions are run online and can be attended from anywhere via videoconferencing platform Zoom.

You will need:

  • A computer with a webcam, microphone and a stable internet connection OR
  • A phone with internet or data and a camera to join the session

Contact us if you have any questions or require additional support. For example, if you would like to do a test run prior to your first session.

Once you have registered for the program you will receive an email before the start of each session which contains:

  • Session materials
  • A link to connect to the session

Each session includes:

  • Announcements and roll-call

    The purpose of this is to collect attendance for issuing CME/CPD credits

  • Didactic lecture presentation

    Given by either a member of the inter-professional hub team or an expert guest speaker

    A list of the weekly topics can be found under curriculum

  • A patent case presented by a participating health care provider

    The case presenter summarizes the patient case

    Participants are invited to ask the case presenter clarifying questions

    Case recommendations are provided by the specialist team and session participants

  • Complete and submit the patient case form
  • Note: Patient cases must not include any patient identifying information
  • Receive support and specialist feedback for your patient cases
  • Increase satisfaction with ECHO
  • A copy of all the recommendations discussed will be sent to you via email after the session
  • The purpose of the patient cases is to collectively learn and support each other

ECHO sessions are interactive. Participants are encouraged to ask questions, participate in group discussions, and to present patient cases.

The hub team members are composed of professionals involved in the treatment of epilepsy, who provide different perspectives in caring for a patient. Members can include;

  • Specialist Doctors
  • Nurse Practitioners / Nurses
  • Social Workers
  • Neuropsychologists
  • Community Partners / Educators
  • Pharmacists

No, there are no attendance requirements. However, you are invited to attend as many sessions as you can as the curriculum builds upon itself.

During the session:

  • Mute your microphone at all times except when speaking
  • Keep your camera on and pointed at you or your team.
  • Seeing each other helps to build the ECHO community
    Do not share your screen
  • This is a safe learning environment. We encourage non-judgement of other participants
  • Feel free to eat your lunch

Yes, everyone is welcome.

Note: Only registered participants will receive CME/CPD credits.

Any health-care provider (HCP) in Ontario.

During the roll-call ECHO staff record your attendance each week. At the end of each cycle, ECHO staff collates your attendance. You will receive a certificate with your total CME credits by email. This way, you do not need to keep track- we do this for you.

Please note that:

  • We do not submit your credits to any college board.
  • You can only receive credits if you are a registered ECHO participant
  • The program has been accredited for 1 MainPro+ credit per hour (e.g. for a 1.5 hour session, you will receive 1.5 MainPro + credits)